Share with friends or Subscribe!

Front Desk Agent

Department: 1 - Front Desk
Location: Dania Beach, FL

JOB DESCRIPTION:

§  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible. 

§  Anticipate guests? service needs, including asking questions of guests to better understand their needs and listening to guest preferences and acting on them whenever possible. 

§  Speak to guests and co-workers using clear, appropriate and professional language.

§  Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the caller’s? name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

§  Thank guests with genuine appreciation and provide a caring farewell.

§  Process all guest check-ins by confirming reservations, assigning room, and activating room key.

§  Process all payment types such as room charges, cash, checks, debit, or credit.

§  Process all check-outs including resolving any late disputed charges.

§  Answer, record, and process all guest calls, messages, requests, questions, or concerns.

§  Follow up with guests to ensure their requests or problems have been met to their satisfaction.

§  Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.

§  Communicate parking procedures to guest and dispatch bell staff or valet staff as needed.

§  Supply guests with directions and information regarding property and local areas of interest.

§  Run daily reports, identify any special requests and check reports for accuracy.

§  Assign rooms according to guest request and preferences whenever possible

§  Complete designated cashier and closing reports in the computer system.

§  Complete shift’s checklist. 

§  Balance and drop receipts according to accounting specifications.

POSITION REQUIREMENTS:

§  Basic computer skills

§  Highly motivated individual with strong leadership skills.

§  Experience with Onq computer systems preferred.

§  Excellent time management skills

§  Strong organizational skills

§  Strong customer service orientation and skills

§  Must be self motivated and results oriented.

§  Creative problem solving skills

Hilton Garden Inn offers an engaging work environment and a total rewards program that includes:

§  Opportunities for advancement and Career growth

§  Warm and supportive work environment

§  Earned Paid Time Off

§  Jury Duty and Bereavement Pay

§  Hotel Discounts

§  Competitive Wage and hotel position incentives

Comprehensive benefit package including:

§  Medical, Dental and Vision Insurance

§  Voluntary Life Insurance and Short Term Disability Insurance

§  401(k)

If you meet the qualifications above, and are ready to join a winning team with outstanding benefits and opportunities for career growth

Applicant Tracking System Powered by ClearCompany HRM Applicant Tracking System