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Hotel Front desk Supervisor

Department: 1 - Front Desk
Location: Dania Beach, FL

The Front Desk Supervisor is responsible   for ensuring the operation of the Front Office in an attentive, friendly,   efficient and courteous manner, providing all guests with quality service   prior to and throughout their stay, while maximizing room revenue and   occupancy.
 
 

Work experience requirements
  1. Approach all encounters with guests and employees in an   attentive, friendly, courteous and service-oriented manner.
  2. Accommodate hotel patrons by registering and assigning   rooms to guests, issuing room keys, transmitting and receiving messages,   keeping records of occupied rooms and guests' accounts, making and confirming   reservations, and presenting statements to and collecting payments from   departing guests.
  3. Respond to all guests’ requests, problems, complaints   and/or accidents presented at the Front Desk or through Reservations, in an   attentive, courteous and efficient manner.
  4. Maintain high standards of personal appearance and   grooming, which include wearing the proper uniform and name tag when working.
  5. Ensure correct and accurate cash handling at the Front   Desk.
  6. Comply at all times to company standards and   regulations to encourage safe and efficient hotel operations.
  7. Responsible for actively participating in the training   and ongoing improvement of all Front Desk Agents.

  

 

Education / SKILL requirements
  • High School   Diploma or GED
  • Minimum of 1 year   of Front Desk Supervisor experience
  • Technical Skills,   Microsoft Word, Excel, Outlook and Internet.
  • Must be willing   and capable of passing Alcohol Compliance Certification during the first   three months of employment.

 

 

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